Refund policy

IMPORTANT: Please use the Sizing guide included on all clothing product pages in order to avoid lengthy return processes. Return processes may take 2-4 weeks (or more) and refunds can only be processed once the item has been received unless your item arrives badly damaged or incorrect. This will be a time-consuming process, except for the badly damaged or incorrect products. To avoid any such difficulties, please respectfully measure your own items using the provided guides. We have included measurement guides for all item sizes throughout our store in the product descriptions, and if there are any major discrepancies then please contact us for a refund. All products may have a reasonable 0.2 to 0.8 inch difference due to garment measuring by hand for most orders, where we will not offer a refund. Products may appear slightly different in color due to screen color configurations, where we will not offer a refund.

Return and refund policy: 

Before initiating a return, customers must obtain a return authorization from us directly by emailing us.  Returns sent back without prior authorization will not be accepted. Our email is contact@zezod.com.

We will only accept returns within 7 days of you receiving the product, which means item has been marked as delivered by the carrier. This means you initiate the return within this period, just to be clear.

For products with no quality - related issues, no refunds are given, and the customer is responsible for all return shipping costs including any customs, taxes, shipping fees etc. In other situations, such as product badly damaged or incorrect, follow the normal procedure and we will offer a full refund including shipping. We only will reimburse standard shipping methods, you will incur the cost of shipping for any expedited delivery methods. 

The return address is provided here for legal purposes, but without prior return authorization please do not attempt to send a product to the return address. We are not responsible for any costs or losses associated with unauthorized products being sent to our warehouse. 

The return address is:

6th Floor, Building 1, Zhenhuan Park, No. 699 Wangliyuan South, Xiaoshun Town, Jindong District, Jinhua City
Recipient: Xia
Phone: 15228683429

More information on refunds

For packages that arrive badly damaged, we offer a full refund or a replacement.
For packages that arrive partially damaged (excluding minor issues like loose threads, slight wrinkles, or small scratches), we offer a partial refund or a replacement. We will make a determination via email before any return process is authorized.

Due to long-distance international shipping, we are unable to provide refunds or other after-sales services for damaged packaging boxes.

Notes:
For size - related issues, please measure the product according to the correct method and provide a photo of the measurement. This will help our dispute team resolve your case more efficiently.

In other situations, such as delayed delivery, the instructions are as follows:

If the tracking information confirms delivery, we will not entertain refund or resend requests.
If you do not receive the package:
A non - delivery certification with an official seal from the local post office is required.

If the tracking information shows an alert for reasons such as:

Notes:
The local distributor will attempt delivery 1 - 3 times based on the actual situation. If the package remains unclaimed, it will be returned to the local post office for storage within 3 - 7 days. You (the customer) are responsible for picking up the package; otherwise, it will be returned to our logistics company. We are not responsible for lost products during the return process.

Just to be clear: Sometimes, the order may be held at the nearest post office to the buyer due to issues such as an incomplete address, uncollected packages, or a wrong number. In such cases, it is advisable for the customer to contact the local post office for delivery. We cannot offer a refund or resend if you fail to handle undelivered orders, or if the packages are destroyed by logistics companies.

If the local tracking number shows delivery but the customer claims non - receipt, our logistics company will investigate. However, please note that this investigation process may take 1 to 2 months, and we cannot guarantee a favorable resolution.

If there is no successful delivery 45 days after leaving the warehouse, we will start to handle the dispute.

Cancellation policy and cancellation period

You may cancel your order and receive a refund if you cancel the order prior to it being shipped. Most orders take between 1-3 business days to process, but once the order has been marked as fulfilled, it is no longer eligible for cancellation. Once your order has shipped, you will need to process a return and wait for your item to arrive.

We will provide a full refund for successfully cancelled orders.

Exchanges

We do not offer exchanges, instead you may use your refund to make another purchase as desired.

Refund method

Original payment method, via debit card.

Refund processing time 

1-3 business days after item is received and accepted. 

Restocking Fee

There is no restocking fee

Return Shipping costs

We will reimburse the cost of shipping for standard rates only. You will bear the cost for expedited shipping rates. For non-quality related returns such as buyer's remorse or change of mind, you will be responsible for all related shipping fees, customs clearance fees, taxes, etc. 

Other important information:

A. Deadline of Opening Dispute

Upon the closure of an order status, which occurs 30 days subsequent to the tracking being designated as delivered, it is not possible to initiate a dispute, as the transaction has been finalized and cannot be reactivated. In scenarios where tracking data from a third-party logistics provider is inaccessible, the resolution of disputes may present significant challenges.

B. Force Majeure

We are not responsible for any product damage or shipping delay caused by force majeure events, including but not limited to epidemics, international conflicts, strikes, wars, natural disasters (such as earthquakes, floods, storms, heavy snow), virus - related issues, and customs inspections. However, we will be transparent if such an issue arises and will make a determination on a case by case basis.

Contact information

contact@zezod.com