Refund policy
IMPORTANT: Please use the Sizing guide included on all clothing product pages in order to avoid lengthy return processes. Return processes may take 2-4 weeks (or more) and refunds can only be processed once the item has been received. This will be a time consuming process, period. Please respectfully measure your own items using the provided guides.
No returns or refunds for change of mind. We offer refunds for missing or damaged goods only. Products may appear slightly (slightly) different in color due to screen color configurations.
Items eligible for refund are items lost in transit, items that arrive damaged, and items taking longer than 30 days to arrive.
Refunds must be accepted in order to be eligible. Please follow the procedures on this page to respect the process, and get respect in return. We are happy to help you right wrongs as long as these are not based on "I changed my mind". As long as you understand that, send us an email. We will help you.
Return policy:
You may cancel your order and receive a refund if you cancel the order prior to it being shipped. Once your order has shipped, you will need to process a return and wait for your item to arrive. We offer refunds for any damaged or defective goods, or goods which do not arrive. We do not offer returns or refunds for buyer's remorse or change of mind on purchases. Products must be unused and in original condition and returned within 30 days of receiving the item. We will correspond with you via email and request any photos or videos showing damage and confirming unused status to process a return.
Refunds will be processed via the original payment method ASAP once we receive your product and process the return or have made a final determination about your order in question otherwise. Refund processing time is 24-48 hrs after processing returns, or is immediate for other situations where a determination is made., and refunds will only be processed once the item has been received which can be between 2-4 weeks or more in some situations.
To initiate a return, please send us an email at contact@zezod.com and please provide a brief description of your request including any photos/videos demonstrating the defect or damage to the product if necessary. We will then reply within 24-48hrs to accept the return.
Once we accept your return request, please send the product to
Zezod
Return shipping cost: Customers are responsible for paying return shipping. The return shipping cost equals the actual shipping rate charged by the carrier for the returned package. Please provide us a receipt showing the shipping cost with your return and we will then add the total amount to your refund, so we will be paying for the shipping via reimbursement in the refunded dollar amount.
We do not offer exchanges, instead you may use your refund to make another purchase as desired.
Cancellation period= 24-48 hours after placing your order. This provides ample time to see the cancellation and cancel and provide a refund prior to shipping. We cannot cancel a product we have already shipped, so cancelling within this window does not guarantee the product will not have already been shipped and the longer return process must take place. Please be conscious of your purchasing decisions and commit to any purchases you make, not including special circumstances.
Refund method= Original payment method, via debit card.
Damaged goods= We will refund. Send an email to us @ contact@zezod.com with proof of purchase and any relevant photos/videos and we will tell you how to return your product. Once we receive the product you will be given a refund via original payment method ASAP.
Refund processing time= 24-48 hours after item is received and accepted
Restocking Fee= There is no restocking fee
Shipping costs= Dependent on carrier and shipping method used.
