FAQ

What if my items don't arrive as described?

If that happens then send an email to ‪contact@zezod.com and follow our refund policy. You can find the refund policy on the bottom of the page, or at the menu on the top of the page. 

How long does shipping take?

1-2 weeks on average, but may be slightly longer in some situations. Your checkout page will provide the best estimate, and we make sure you can track your order easily by clicking on the order tracking page for your account with us. The integration with the SHOP app also provides tracking updates.

Do you offer returns or exchanges?

No exchanges, yes returns. Please see our policy pages, return and refund policy is listed at the top of this page and at the very bottom.

How do I track my order?

You will be able to go to our order tracking page, you also will receive email updates, and by using the Shop app.

Do you use or keep my information?

Yes, in a limited way for the purposes of tracking information and order fulfillment. Please review our privacy policy located at the bottom and top of the page for more details.